Privacy Policy

This Privacy Policy explains how FluentRoots handles personal data in connection with its website, course enquiries, enrolment, and small-group language courses in Singapore.

Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

User Rights

Your Rights

Subject to legal limits, you may ask to access the personal data we hold about you, request correction of inaccurate information, or object to certain processing where permitted. You may also ask about how your data is used and whether it is shared with service providers or other recipients.

Available rights depend on the nature of the request and applicable law.

Requests

How to Make a Request

To protect privacy, we may need information to verify your identity before acting on a request. We will respond within a reasonable period and may decline or limit a request where the law allows, such as when disclosure would affect another person’s rights or when records must be kept for legal reasons.

Requests are reviewed after we confirm identity and assess any legal exceptions.

Data Retention

Personal data is retained for the period needed to manage enquiries, enrolment, course delivery, records, and any follow-up support. After that, data is deleted, anonymised, or archived where retention is required for legal, accounting, dispute-handling, or operational reasons. Retention periods may differ by record type and the nature of the service relationship.

We keep data only for as long as needed for the relevant purpose or legal requirement.

Policy Updates

Changes to This Policy

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date, and continued use of the website or services after that date indicates awareness of the update.

We review this notice from time to time and may revise it to reflect operational or legal changes.

Data We Collect

We may collect identification and contact details, course enquiry information, level screening responses, enrolment and timetable details, attendance records, payment-related records, and communications sent to us. Where relevant, we also process learning progress information, written learning plans, periodic progress summaries, and feedback shared during small-group lessons or guided practice.

The data we collect depends on the enquiry, enrolment, and course support steps involved.

Sources of Data

We receive personal data directly from you when you make an enquiry, book a screening, enrol in a course, or communicate with us by form, phone, email, or in person. We also generate or record information through course administration, such as attendance, scheduling, progress reviews, and payment handling, and we may collect technical data from your browser or device when you use the website.

Information is obtained from users, course administration, and routine website interactions.

Types of Cookies

Our website may use essential cookies to support core functions, such as page navigation and form submission. We may also use functional cookies to remember basic preferences and, where enabled, analytics cookies to understand how visitors use the site and to improve performance. Cookies may be session-based or persistent depending on their purpose.

We use only standard cookie categories needed for site operation and measurement.

Cookie Controls

You may manage cookies through your browser controls, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If you disable certain cookies, parts of the website may not function as intended, especially features that rely on session management or basic site performance.

Browser settings can usually be used to limit or remove cookies.

Email contact

help@lizardmodeloffice.click

Telephone

+65 8126 6763

Postal address

48, Holland Grove Vw, Singapore, SG

Privacy contact

help@lizardmodeloffice.click

01 · Purpose

How We Use Data

We use personal data to respond to enquiries, assess course suitability, arrange group and timetable matching, confirm terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare written learning plans and progress summaries, process payments, maintain records, operate the website, improve our services, and meet legal or accounting obligations.

Processing is limited to course administration, website operation, and compliance needs.

02 · Sharing

Sharing With Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, or other administrative functions. These recipients are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.

Operational recipients receive only the information needed for their role.

03 · Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or property. We may also share information when needed to investigate suspected misuse, fraud, or security incidents.

Legal disclosure is limited to what is necessary and proportionate.